Last updated: 23 May 2026
This Privacy Policy explains how Intovention collects, uses, stores, and protects personal information when you browse our website, contact us, create an account, place an order, or use our e-commerce store.
Who we are
Intovention sells handmade leather wallets and card holders through our e-commerce website. For privacy questions, contact us through our contact page or email info@intovention.co.uk.
Personal information we collect
We only collect information needed to run the store, process orders, communicate with customers, protect the website, and improve the shopping experience. This may include:
- name, billing address, shipping address, email address, phone number, and order notes;
- account login details if you create a customer account;
- products viewed, basket contents, orders placed, coupons used, delivery method, and transaction status;
- messages sent through our contact forms and related reply history;
- technical information such as IP address, browser type, device information, pages visited, referral source, cookie identifiers, and security logs;
- marketing preferences if you opt in to receive updates.
We do not intentionally collect special category information such as health, religion, political opinions, or biometric data.
How we use your information
We use personal information for the following purposes:
- to process and deliver orders, handle returns, refunds, warranties, and customer support;
- to create and manage customer accounts;
- to send order confirmations, delivery updates, invoices, and service messages;
- to respond to enquiries sent through contact forms;
- to detect fraud, prevent spam, secure the website, and protect our business and customers;
- to comply with tax, accounting, legal, and regulatory duties;
- to improve website layout, product presentation, search, navigation, and customer experience;
- to send marketing only where you have chosen to receive it or where the law allows us to contact existing customers about similar products.
Our lawful bases
Depending on the situation, we process personal information because it is needed to perform a contract with you, comply with a legal obligation, pursue our legitimate interests in running a secure ecommerce business, or because you have given consent. Where we rely on consent, you can withdraw it at any time.
Orders and payments
When you place an order, our e-commerce system stores order details so we can take payment, prepare your order, arrange delivery, provide customer support, process returns, and meet accounting and tax duties.
Payments are handled by third-party payment providers such as PayPal or other payment gateways enabled at checkout. We do not store full card details on our website. Payment providers process payment information under their own privacy and security terms.
Contact forms and email
If you contact us through a form, we collect the information you provide so we can respond. Contact form messages may be sent through email delivery services and may be retained for customer service, order support, and dispute-resolution purposes.
Cookies, analytics, and similar technologies
Our website uses cookies and similar technologies. Some cookies are essential for the store to work, including basket, checkout, account login, security, and payment functions. Without these, the site may not function correctly.
We may also use analytics, search, advertising, or product-listing tools, including Google for e-commerce or SEO tools, to understand website performance and improve our store. Where legally required, non-essential cookies or similar tracking technologies should only be used with your consent.
Spam prevention and reCAPTCHA
Where enabled, our contact forms may use Google reCAPTCHA or similar anti-spam tools. These services may process technical information such as IP address, browser data, user interaction signals, and device information to help distinguish genuine messages from spam or automated abuse. Google may process this information under its own privacy terms.
Who we share information with
We share personal information only where needed to run the store, provide services, or comply with the law. This may include:
- payment processors and fraud-prevention services;
- delivery, courier, fulfilment, and postage providers;
- email, hosting, backup, security, and website maintenance providers;
- website platform, contact form, SEO, security, invoice, and email-delivery tools used to run the website;
- Google services where connected for product listings, analytics, advertising, or reCAPTCHA;
- professional advisers, accountants, insurers, regulators, or public authorities where required.
We do not sell your personal information.
International transfers
Some service providers may process information outside the UK. Where this happens, we expect appropriate safeguards to be used, such as adequacy arrangements, approved contractual clauses, or other lawful transfer mechanisms.
How long we keep information
We keep information only for as long as needed for the purpose it was collected, including order fulfilment, customer service, tax, accounting, fraud prevention, security, and legal record-keeping. Typical retention includes:
- order records for the period required for tax, accounting, and legal obligations;
- customer account information until the account is deleted or no longer needed;
- contact form messages for as long as needed to answer and manage the enquiry;
- security logs for a limited period unless needed to investigate abuse or fraud;
- marketing preferences until you unsubscribe or ask us to remove them.
Your rights
Depending on the circumstances, you may have rights to access your personal information, correct inaccurate information, request deletion, restrict processing, object to processing, request data portability, and withdraw consent where processing is based on consent.
To exercise your rights, contact us using the details above. We may need to verify your identity before responding. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.
Security
We use reasonable technical and organisational measures to protect customer information, including secure administration practices, security monitoring, backups, and trusted payment gateways. No website or internet transmission is completely risk-free, but we work to keep personal information protected.
Children
Our website is intended for customers buying leather goods and is not directed at children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our store, plugins, services, legal requirements, or business practices. The latest version will be published on this page.
Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, contact us through our contact page or email info@intovention.co.uk.